Shipping and delivery

Payment Methods

Our accepted payment method is PayPal.

Shipping Fee

Shipping fee depends on delivery address - 4,30 eur to 10,60 eur for  a t-shirt, rashguard and 8,10 eur to 15,00 eur for hoodie/sweatshirt.

Accurate shipping fee is calculated when you add the products to shipping card and fill delivery address form.

 

Accuracy of Delivery Address

Please ensure the accuracy of your delivery address. In the event of an insufficient address provided, leading to return shipment by the courier, you'll be responsible for the reshipment costs once we confirm an updated address with you.

Split Shipments

Depending on various warehouse locations, your order might be split into multiple packages. In such cases, you'll receive two or more tracking numbers.

Estimated Delivery Times

During checkout, an estimated shipping time will be provided. Typically, order fulfillment takes 2–7 days before shipping( because this is a print on demand product). The delivery duration varies based on location:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • International: 10–20 business days

Shipping Origins

We collaborate with an on-demand order fulfillment company with facilities in the USA, Mexico, and Latvia.

Customs and Local Taxes

International orders may incur additional customs and tax fees determined by your local customs office. These charges are beyond our control, and we advise checking with your local customs office regarding applicable duties and taxes.

Non-Receipt of Parcel

If your parcel doesn’t arrive, kindly perform the following steps before contacting us:

  • Review your shipping confirmation email for address accuracy.
  • Inquire at your local post office.
  • Check with neighbors for any delivered packages.

If the shipping address was accurate and the package is not with the post office or neighbors, contact us at divingprincessshop@gmail.com with your order number. If an incorrect delivery address was provided, a replacement order can be sent, though shipping costs will be at your expense.

Tracking Your Order

Upon shipment, a tracking link will be emailed to you. For any tracking or shipment inquiries, reach out to us.

Return Policy

You may return and replace purchases from DivingPrincess within 30 days from the purchase date. The item(s) must remain unopened, unused, unwashed, and undamaged. Kindly contact us at divingprincessshop@gmail.com before returning any item(s). Return shipping costs are not covered by us.

Issues with Your Order

If there are any problems with your order, please inform us via divingprincessshop@gmail.com

Damaged Items

Should your ordered product arrive damaged, please email us at divingprincessshop@gmail.com within a week. Include photos of the damaged product, your order number, and relevant details for a prompt resolution.

Refunds

Refunds are exclusively offered for customers receiving incorrect or damaged items. Contact us at divingprincessshop@gmail.com with photos of the wrong/damaged items for assistance. Refunds will be processed using the original payment method. The refund will be issued 3-4 days after the returned item is received and inspected. Shipping costs won't be included in the refund amount. Return shipping fees will be waived for exchanges.

Exchanging for a Different Size/Color

Exchanges are possible for unopened, unused, unwashed, and undamaged item(s). Refer to our sizing charts in the product description section. If an item was mislabeled, notify us within a week of receiving your order at divingprincessshop@gmail.com with your order number and photos of the mislabeled item for a replacement or refund.

Unclaimed Shipments

Unclaimed shipments returned to our facility will incur reshipment costs charged to you.

 

EU Consumer Notice

As per Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal may not apply to goods made to consumer specifications or clearly personalized, and sealed goods unsealed after delivery due to health or hygiene reasons. We reserve the right to refuse returns at our discretion.